They had a fairly unique and high-quality product in the early days.
It just did’t evolve very far or very fast, or even adapt pricing to better fit a rapidly changing market.
They switched away from a focus on multi-room hi-fi (or at least mid-fi) audio and users with their own hoard of digital audio to focus more on streaming services and chase the trend of little monophonic speakers. The higher-end devices remained good but became ever more niche.
Then they broke everything, particularly customer trust, with the app update.
It just did’t evolve very far or very fast, or even adapt pricing to better fit a rapidly changing market.
They switched away from a focus on multi-room hi-fi (or at least mid-fi) audio and users with their own hoard of digital audio to focus more on streaming services and chase the trend of little monophonic speakers. The higher-end devices remained good but became ever more niche.
Then they broke everything, particularly customer trust, with the app update.