[palata]

> Engineers are in a better position to understand what the customer wants and needs.

I assume you are an engineer? I am too, not judging :-).

Everybody tends to think that they are in a better position to know how the product should look like, I think it's a normal bias.

Not that salespeople are better. I hate the direction Sonos chose. Just saying that engineers are not always the best at understanding what customers want and need (if you asked me, I would say that everybody needs Yubikeys, and yet people actively fight to keep their right to reuse the same weak password everywhere :-) ).