[ivraatiems]

I think the use case you imagine most of my customers have is not the one they have. Most of my customers need a laptop for a handful of "can't do it on the phone" things that they do occasionally - taxes, bookkeeping, a Zoom call here and there. They're not daily driving it like you or I would. Another large plurality need a Chromebook-like device for school (I often install ChromeOS Flex on the lower-end machines, if it's compatible, to achieve this, and sell them for $40-50 each).

The point that others have made about business laptops vs consumer laptops is also salient. Most of what I am refurbishing is business-grade and therefore has held up quite well in terms of build quality.

I do also do quite a bit of business in the ~4-6 year old machine world, but that's a different demographic of customer from my average.