[stereobit]

It’s not even just the lack of access to the data, so much hidden information to make decisions is not documented at all. It’s intuition, learned from doing something in a specific context for a long time and only a fraction of that context is accessible.

[HPsquared]

This is where Microsoft has the advantage, all those Teams calls can provide context.

[CharlieDigital]

Yes, this is definitely a big problem.

Anyone that's done any amount of systems integration in enterprises knows this.

    "Let me talk to Lars; he should know because his team owns that system."

    "We don't have any documentation on this, but Mette should know about it because she led the project."

[stereobit]

Exactly. Sure, as soon as more humans are replaced by agents who leave the full trace in the logs this fades away but this will take a long time. It will take many tiny steps in this direction.