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Respectfully, as someone who manages Microsoft/Office 365, it’s absolutely not the same as the consumer editions. Those services run on different infrastructure and for the most part are different products/services. That isn’t just obvious from APIs and UXs; Microsoft also points it out all over documentation and processes.

Microsoft’s assumption is that businesses are using 365, and so both the number of features and the various paths to trouble tend reflect that.

To the random business owner, dropping them into anything other than Microsoft Admin Center is akin to dropping a tier one helpdesk agent into the AWS Management Console with no guidance. The trick is once you’re beyond a handful of employees you typically need to work beyond the MS Admin Center. If you want to do anything remotely sophisticated with identities, deploy SSO, etc, you need to be working from the Azure or (duplicative) Entra portals. If you want to do something like route helpdesk email, you need to be in the Exchange Admin Center. Tweaking spam filters is in yet another portal (currently Security Center, although that has changed a few times). And so on. Not to mention the more esoteric features that are only available behind Graph API calls.

I used to administer Google Workspace environments too, and while that control panel is MUCH more friendly, it’s still exceedingly easy for a non-technical person following a random walkthrough online to foul up their environment. I’ve watched that happened first hand many times.