[Robin_Message]

I think the trick is to distinguish between unhelpfully negative people and useful negative feedback. As an entrepreneur, you need both motivation (which positive feedback is good for) and information about your customers/business (which is ultimately negative, no matter what Edison-like spin you put on it, since the parts to improve are the parts you're currently doing wrong.)

It's not the quantity or proportion of negativity coming from people that's important; it's how accurate and actionable their feedback is in making your company better.