[dqv]

They can't quantify what business practice is causing customers to leave though. They can really only quantify who comes to the store. In the US, most stores put a URL for a feedback form on their receipts. I've used these a few times to air out my grievances. I like to think it works - the bike rack and the additional self-checkout registers only came after I called the CEO a lazy loser nepo baby a few times in the feedback forms.