[chronotis]

For me, as much as it pains me to admit this, the sales and account relationship process is just as important of a factor now. I'm at a level where I'm not the end user of most of the infrastructure I purchase for the business, but I'm the one that has to deal with most of the vendor interaction.

Datadog is a pain in the ass. I've got two emails and a voicemail from them just this week. We are not an active customer.

Heroku/Salesforce is also a pain in the ass. It causes enough friction with legal that I'll spend whatever effort it takes to replatform our workload just to not have to have those unending inbound calls.

NS1 was easy-peasy, but post-IBM I now receive a PDF invoice for $50 once per month with no credit card-based billing options and have to remind finance to cut a paper check. I'll be rehoming our DNS as soon as we decide on where to move it to.

tl;dr: the business experience is part of the product