Difficult situation. 5 MBPS was certainly better than nothing in the past...and yet the Sure business (now) appears largely obsolete with Starlink, Kuiper etc.
THis is something I worry about in rural NM. 3 local tribes just got a bit more than $20M for broadband infrastructure, and you have to ask ... as much as I hate Elon both before and after he went batshit insane, why not just use starlink? I mean, what justification can there be for putting in new wired infrastructure at this point?
Over a lifetime time scale, fiber will be the same price or cheaper than Starlink but 10x faster. Most people won't notice the performance difference and fiber takes years to install while Starlink is minutes.
In my experience, this is mostly a function of location. With a clear view of the sky, I've found it to be rock solid.
It is extremely sensitive to obstructions. A small tree branch with a handful of leaves on it will cause intermittent dropouts if it is between your terminal and a spacecraft.