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by wkat4242
524 days ago
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> Yes if you want to annoy your users and deliberately put roadblocks to make progress on a task. Exhibit A: customer support. They put the LLM in between to waste your time. It’s not even a secret. No this is because they use the LLM not only as human interface but also as a reasoning engine for troubleshooting. And give it way less capability than a human agent to boot. So all it can really do is serve FAQs and route to real support. In this case the fault is not with the LLM but with the people that put it there. |
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