[zie]

Google closing your account for some random reason. Their API's being maliciously compliant. Their systems being down. Browser/client compatibility issues. Network/connectivity issues, etc.

Users being stupid, using and holding it wrong, etc.

Just because you haven't had any bad experiences with Google, MS, Apple, etc doesn't mean it's a rosy world where everything works all the time.

[scarface_74]

Have you seen any reports of Google randomly closing business accounts? What do you think the reliability of Google’s servers compared to an in house managed server? Have you ever known GSuite not be available with Chrome?

As far as network/connectivity, how is that a Google problem if your office can’t connect to the internet?

[zie]

Yes, Google closes business accounts too. Just search on HN, there are plenty of instances of this happening that have made it to HN. More if you go dig around on the web.

In my experience Cloud provider reliability is about the same as self-hosting. They claim to have super reliable uptime, and it's hard to see history, but they regularly have small outages in various regions, areas, etc.

In real world anecdata I've had our Google stuff stop working more often than some of my stuff, though my stuff is very stable and never changes, except relevant security updates, so it's not entirely a fair comparison. Also our stuff is running on over-sized hardware and can handle 2 node outages without issue. Since the hardware this stuff uses is on a 4hr support contract, it's very, very rare that even one node goes down for more than a day. Of course we pay a lot for that stability, on purpose.

I agree IF you use Chrome, then Google's browser compatibility issues are near zero. Not everyone uses Chrome.

It's not a Google problem, but it is still a USER problem someone has to manage and handle.

Clearly you have never done much if any end-user support.