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by modwilliam 521 days ago
Would be good to know if this is actually true. From a comment in the thread:

> Assuming that you tested that this happening only during commercials. When you google the issue, it seems like a lot of other people are saying that it unmutes in general after 5 seconds, which matches what happened to you from the video.

3 comments

Why would a TV need to unmute itself after 5 seconds?
It wouldn't, but could do as a result of a bug that has nothing to do with trying to force you to listen to adverts. My Apple TV box, AVR and TV between them sometimes seem to get into a state where the sound is muted and whenever I unmute it, it unmutes and immediately mutes again. I have to reboot the Apple TV box to get the sound to stay on again. So this sort of thing does happen.
I may be dating myself, but there was a time when you could buy a TV and not have to worry that something as basic as volume control might have a software bug.

So you're right - it may not be a nefarious thing related to ads, but for people like me, that's an irrelevant detail. I don't even want to think about buying a TV that can't get volume control right.

I get your frustration with bugs but, what TVs (or any other consumer electronic product) aren’t reliant upon software for basic system control nowadays? Hardware isn’t inherently bug-free and the “quality” of old hardware is usually due to its narrow scope of functionality; the ability to (theoretically trivially) modify software means that hardware can/does become better/more capable. I see so many folks complain that software makes everything worse but I also see so many products that become more capable due to regular software updates. It seems like we can either build things that are “reliable” yet limited in functionality, or we can build things that are “buggy” but capable of evolving with expanded functionality.
> what TVs (or any other consumer electronic product) aren’t reliant upon software for basic system control nowadays?

How many of them can't get basic volume control to work?

Yes, the fact that modern TVs are so filled with SW is one of the reasons I haven't upgraded my TV in 15 years. More importantly, can anyone explain to me the benefit of these TVs (other than display) compared to the old ones? What smartness in modern TVs can I get that's important to me that I can't get via a Roku or similar device?

> Hardware isn’t inherently bug-free and the “quality” of old hardware is usually due to its narrow scope of functionality;

Same question as above: Why not have narrow scope? What expanded scope in new TVs is actually something I would care for?

And I've never come across a "HW" TV that failed at the very basics. I've never had to return one for a recall. One of the things that makes adding SW to any device really crappy is the "ship now, fix later" mentality. And a lot of things often never get fixed (e.g. my old, ATI video card had features that were broken in Linux, and they never got around to fixing it - never bought ATI/AMD cards since).

> the ability to (theoretically trivially) modify software means that hardware can/does become better/more capable.

Until the manufacturer stops supporting it. I recall when I bought my (dumb) TV, smart TVs were just coming out, and most of my friends opted for smart ones ("it already has Netflix"). Fast forward less than 3 years, and they all switched to Roku or something similar because the TV apps either sucked or stopped working.

Owning a TV is something one should be able to do for over 10 years. Can you guarantee that most of the nice features on your TV will work more than 10 years from now?

Likewise, I should be able to buy a 10+ year old used TV and have basic stuff just work without having to register, etc. If it doesn't, then these manufacturers are simply adding much more waste to the ecosystem than the dumb ones did.

(As you can guess, I have often bought old, used TVs and never had trouble with them).

> What expanded scope in new TVs is actually something I would care for?

I think this is the crux of our confusion; you may not desire the expanded functionality but others certainly do. You can suggest that manufacturers force unwanted functionality onto consumers but I have trouble accepting that premise unless admit our own complicity; maybe I’m part of that problem though.

> Owning a TV is something one should be able to do for over 10 years.

Again, that’s your preference and the choice you’ve already made; I choose to not set arbitrary time limits but instead make decisions on purchasing new TVs (and other non-essential products) depending on the available technologies and toys—and, of course, the girth (if any) of my wallet . We have different preferences, we make decisions based on those preferences, yet—as far as I can tell—we are both satisfied with our choices; why complain about a system capable of implementing a bug that doesn’t affect us?

> Can you guarantee that most of the nice features on your TV will work more than 10 years from now?

Almost certainly I can. There are both massive and minuscule communities, aftermarket solutions, and DIY makers/hackers/activists that focus on all kinds of technologies and products dating back over a hundred years. The original iPod is 25 years old and yet there are still folks making firmware updates for it. The Commodore 64 has a multitude of projects, products, communities, and marketplaces to keep the product alive — nearly fifty years after it was released! There are literally thousands of examples. Interestingly, and calling back to my original point, these kinds of secondary markets are only possible because of those products’ use of a combination of quality underlying hardware and user-updatable/modifiable software—well, and that nerds like us dig breaking things.

>What smartness in modern TVs can I get that's important to me that I can't get via a Roku or similar device?

Only you know what is important to you, but I like automatic volume levels, for example. I stayed at AirBnB a couple years ago, which had some commodity TV (Vizio?) w/o automatic volume and learned they still do loud commercials. My home TV keeps volume at the same audible level during commercials. Same with auto-brightness, I get nice image all through the day and night illumination levels in the living room. Voice control is handy when you don't live alone so other people may have a remote at the moment or it could take some time to find.

Apps on my 6 y.o. TV still work just fine, I don't need to attach devices to a TV, which neatly hangs on a wall without things hanging from it. The TV is running Android so it will keep updating from the Google's app store as long as the app vendor keeps maintaining it.

Funny how the bug is not muting the TV during commercials, eh?
You did not read the thread.
Its like this Chrome feature where it doesnt wait for Extensions to load on cold start thus will happily display all the Ads on the first page loaded.
Presumably it's a bug/defect in the TV.

While that is stupid and I would return such a defective product, there's a difference between "my TV's mute is broken" and "my TV specifically unmutes itself during ads".

For the same reason of Netflix requiring writers to announce what there characters doing. [0]

"I'm about to unmute the TV and watch an advert from Amazon"

[0] https://www.worldofreel.com/blog/2024/12/27/netflix-tells-wr...

Yeah, I also strongly suspect that this is either a software bug, or something is wrong with the remote. Here is an issue which seems to hint at a hardware problem: https://www.amazonforum.com/s/question/0D56Q0000DailmRSQQ/mu...

> But if I press the mute button real hard, it mutes. Same with unmute: if I press it real hard it unmutes. If I press the button normally, it mutes for 2-3 seconds and then unmutes on its own.

Another issue when a soundbar is connected:

https://www.amazonforum.com/s/question/0D56Q0000DkFJCFSQ4/fi...

> Same behavior. None of my FireTVs will stay muted when hooked to a soundbar via HDMI/earc. This is software related to a FireTV update in the last year as it is happening on all firetvs despite the soundbar bar and did not have this behavior when initially set up.

That's still not good. If I mute the TV, it shouldn't unmute itself. It should stay muted until I unmute it.
There's a big difference between a bug that slipped through during a release or two and an actively user-hostile design decision
I agree. The bug is bad enough - it would be an appalling QA failure. The design decision is much worse - maybe worthy of a class-action lawsuit.

So: Is it a bug, or is it a deliberate "feature"? Is there any evidence, one way or the other?

To the end user, there is very little difference. It's not doing what the user expects, regardless of intent or lack of intent on the part of the manufacturer.
For people like me, that's an irrelevant detail. I don't even want to think about buying a TV that can't get volume control right. It's a basic feature that should never break - and one shouldn't have to wait for a firmware update.
Or maybe until you turn it off and on again.