[andyjohnson0]

> But if I had to guess, you inadvertently made someone in the registrar's office look bad. They probably had to answer to "why didn't you think of this?

That was my initial thought too. The upside is that that "someone" likely has a boss who called them out - so there may well be levels of the hierarchy that won't lose face by backing out of the exclusion decision. The challenge is to get their attention.

[phibz]

The problem is that their leadership may not care. Bureaucrats at higher education don't take the job because they're good at it. They take it because they're not and want a job with high job security. The poor pay and unrewarding tasks are acceptable to them as a means to coast. Couple that with a job that can be quite stressful at times, students can be very demanding, and you have a recipe for entrenched apathy. I base my assessment on my time working for a University for 8 years.

The registrar's office are the wrong people to appeal to. The deans office can fix this, but they may only move if it makes the University look bad. That's where the news and media can help, but this guy likely needs help to make that happen effectively.