[halfcat]

Email notifications from your CRM stop getting delivered to your employee’s inboxes (which means your business is losing revenue). CRM vendor says ”problem isn’t on our end”. Hopefully someone at your company understands DNS and MX records and SPF records and SMTP headers in log files so you can go back to your CRM vendor and keep barking up the chain until you get someone who understands how Mailgun works so you can explain to them how to fix their problem.

When evaluating options, I’ve learned to ask myself the question, ”how do I fix this if it breaks?” If my answer is, ”it won’t ever break”, I’ve learned it’s always a red flag that says I don’t understand enough about that solution to support it, because everything can (and will) break.

[scarface_74]

This is a mail gun issue then isn’t it? Hosted email by Microsoft was one of the early SaaS products and the entire reason the original AJAX was created by Microsoft for IE

[halfcat]

Yes, but it also wasn’t going to get fixed without in-house tech expertise.

Or flip it around. Your marketing is using Mailgun, and they just ran an expensive marketing campaign, but none of the emails are going out.

Or the marketing person says Mailgun sucks so they just send mass marketing emails from their work email and now your domain is on a blacklist.

An employee gets phished and their email sends out spam to all your vendors. Your main supplier blocks your domain until their IT can talk to your IT to confirm your IT has fixed the issue. ”we reset their password” isn’t going to cut it.

Your cybersecurity insurance renewal requires 2FA and geoblocking login attempts. Your office manager thinks they maybe figured it out, but now no one in your organization can login.

At the very least you need someone on retainer you can call. The cheapest option, if you can find one, is finding an IT consulting company that works on a time & materials basis. That way you aren’t paying continually but you’re not dead in the water when something breaks.