[GolfPopper]

The target audience seems to be whoever makes the decision to pay for it. Much like the allegations that the QWERTY layout was designed to make it easier for salesmen to type out "TYPEWRITER" quickly, I expect that salesforce's primary design goal is "stuff that will let us sell it to management" with actual performance/utility a distant second (or less).

[forgetfreeman]

That jives with my observations as well. What always had me deeply mystified was the near-religious conviction among small and medium sized nonprofits that they absolutely couldn't function without a feature complete clone of the kind of Salesforce integration that drove the ACLU, UNICEF, and International Rescue Committee websites. I'm like, y'all could cut your spend on web development by 70% if I could train someone to click a button once a week and import the resulting .csv into a spreadsheet. Crazy shit.

[lazide]

It’s a variant of ‘no one got fired for buying IBM’. Microsoft has a similar position now in their niche. [https://www.forbes.com/sites/duenablomstrom1/2018/11/30/nobo...]