[daveKearney]

Sorry to disappoint on the firefox front, we'd love to support it and we will as soon as we can, but we're a small startup and sometimes we need to make tough decisions about where we spend our time and resources. We'll get to it!

[Osmose]

You could at least let me look at the site with a warning that my browser is unsupported rather than blocking me.

I can understand the view that this would make you look worse, but my personal response is that I don't want to give your tool a second chance because of the annoyance (if everyone says it is the best thing since vim, of course, I'll get over myself and look :P).

If it was truly broken in Firefox I would've been curious enough to try it in Chrome. Sorry.

[IanHannigan]

Fair points.

[rurounijones]

It takes 10 seconds do add a little message saying:

"We currently do not support Firefox but are working on it; for the moment proceed at your own risk, it may not work 100%".

Wasn't there an article recently about not treating early adopters like idiots. At least give us the benefit of the doubt.

Blocking outright just frustrates those of us who know better.

[darklajid]

So.. What are the challenges?

Right now, being blocked like this, I'm assuming by default

- You sniff the UserAgent (didn't test) instead of using feature detection

- You're basing a product on non-standard web technologies and will, like Google does, later provide 'Please UPGRADE to Google Chrome' (emphasis mine) links all over the site, as on this FF landing page.

Worse: There's no introduction to the site at all. So the topic says 'Mobile Mockups', but I don't even see an about page, some introduction stories, images or whatnot. I end up with a bullshit message that tells me to install a different browser for a product that I cannot check out without doing just that.

There's not much room to present a product less favorable.

[shenberg]

Please please please don't require a user of some sort to submit feedback - I don't need another set of credentials for this and you don't want more friction for users who want to help you out.

Also, please add tooltips for various icons - they aren't all self-explanatory.

[IanHannigan]

Thanks for that - we wish anonymous feedback was an option - we use Get Satisfaction, it's a great service but it does require some form of sign in. We will keep your feedback in mind and maybe there are other things we can do.

[qw]

I get that you don't have time to support all browsers, but you should at least allow users to try the app.

I'm using Opera, but I have a suspicion that it will work well with your app

[jabits]

Tough decision, nonsense. This is a total cop-out!

Edit: Toned it down a bit, but I hate this kind of thing.

[ehsanu1]

Eh, small teams have to have focus. Of course they'll get around to fixing it in Firefox, but maybe they needed to work on something else first.

[IanHannigan]

Thanks for that follow up - we do understand the annoyance of FF users - we will put that right ASAP.

Thanks, Ian