[olyjohn]

Could it be that Waymo should just be able to stop the car? It doesn't seem at all ridiculous to you that he is already on the phone with them, and then they just read the script to tell him to pull out his phone and fire up the app? Just what I want is to ride in a car with Comcast level of customer service.

[jdietrich]

>Could it be that Waymo should just be able to stop the car?

That kind of remote control opens up the possibility - maliciously or accidentally, likely or unlikely - for every Waymo in the fleet to abruptly stop, regardless of whether it's safe to do so. That scenario is orders of magnitude worse than "sometimes a Waymo gets lost in a parking lot and it takes a thirty second call to fix it".

[soulofmischief]

You don't think Google is able to stop a Waymo vehicle? They can literally control it remotely. The issue is that the person behind the phone did not have the authorization or access.

[cherry_tree]

Do you think customer support agents should have that capability?

[soulofmischief]

Of course not, but I'm open to the idea that they should be able to escalate to someone who can. This is a transitional period with self-driving cars, and it helps to mitigate serious potential safety issues.

Ideally, in the future you would have to expressly press some button to send an OTP to someone you wanted to allow to control your car, with fine-grained permissions.

Will that future happen? Probably not, and we'll probably see extreme corpgov oversight and mass reduction in individual freedom in return for convenience.

Anyway, I was only responding to OP's claim that support for remote access capabilities could lead to an exploit: There's already remote access capabilities in these cars.

[kevin_thibedeau]

> ride in a car

It's riding in a robot with no reliable safety fencing. This is the mayhem these companies are subjecting the general public to.

[Aloisius]

What's mayhem is humans driving. This is downright calm by comparison. Inconvenient, sure, but it's not Mad Max, he's just slowly circling.

He didn't even miss his flight.

[jrflowers]

This makes sense. If one thing is bad, another somewhat similar thing is good. Being trapped in a moving vehicle without a driver is not bad because being in a vehicle with a person is bad. Similarly getting hit with a brick is not bad because getting hit with a shovel is bad.

[mrayycombi]

Yeah totes fake drama.

Like 90% of our news. Even the weather is like all drama "atmospheric cyclone tsunami" and ends up as light rain with some flooding, like last year.

[lobsterthief]

Maybe for you—we were devastated by two hurricanes last year

[mrayycombi]

I survived multiple "atmospheric rivers" unscathed.

And a super typhoon on vacation.

[fragmede]

they do have that capability but they don't give level one customer support access to it.