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by liotier
531 days ago
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> If you are good at doing something, you might find the new tool's output to be sub-par over what you can achieve yourself, but often the lower quality output comes much faster than you can generate. That causes the people who are deliberate & precise about their process to hate the new tool completely Wow, I've been there ! Years ago we dragged a GIS system kicking and screaming from its nascent era of a dozen ultrasharp dudes with the whole national fiber optics network in their head full of clever optimizations, to three thousand mostly clueless users churning out industrial scale spaghetti... The old hands wanted a dumb fast tool that does their bidding - they hated the slower wizard-assisted handholding, that turned out to be essential to the new population's productivity. Command line vs. GUI again... Expressivity vs. discoverability, all the choices vs. don't make me think. Know your users ! |
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As we keep burrowing deeper and deeper into an overly complex system that allows people to get into parts of it without understanding the whole, we are edging closer to a situation where no one is left who can actually reason about the system and it starts to deteriorate beyond repair until it suddenly collapses.