[addicted]

[3] shows increasing satisfaction across the board as the system recovers since the issues caused due to the pandemic. Further, most of the concerns lie around perceptions and fears of safety, which is a broader citywide (and nationwide) issue than something limited to the MTA.

The MTA has a lot of issues, but frankly they’re doing a good job addressing some of them. For example, independent analysis of the high costs around the 2nd Ave subway extension found that part of the high costs were because of stations being unnecessarily deep. The MTA incorporated changes based on those analysis in the next phase of the extension and has already reduced costs by over half a billion as a result.

Similarly, the MTA changed its Sandy recovery plan for the L line tunnel fixes to both complete the changes faster and at a significantly reduced cost saving tens if not hundreds of millions, and avoiding 100% closures.