[t43562]

Some of these companies aren't delightedly eager to make it cheap to access the data you have entered into their systems. It's like they own your data in a sense and want to make it harder to leave.

I love your point about the chatbot being the catalyst for doing something obvious. I curate a page for my team with all the common links to important documentation and services and find myself nevertheless posting that link over and over again to the same people because nobody can be bothered to bookmark the blasted thing. Sometimes I feel it's pointless making any effort to improve but I think you have a clever solution.

The other aspect of it, IMO is that searching for the obvious terms doesn't always return the critical information. That might be my company's penchant for frequently changing the term it likes to use for something - as Architects decide on "better terminology". I imagine an LLM somehow helping to get past this need for absolute precision in search terms - but perhaps that's just wishful thinking.