[arkh]

> I'm shocked so many companies use Discord for official purposes.

Going back in time you can replace it with: Discourse, forums, website, IRC.

New generations of devs / manager decide to use "the current tool" to connect with their users. Too bad they also think it a good idea to nuke the older channels.

[sirtaj]

This time, the "current tool" doesn't allow searching via the web. Most discord forums I'm on are basically black holes in which questions keep getting repeated.

[reddalo]

Exactly, it doesn't even help the owners themselves, because people will keep asking the same things over and over again. It's not like a forum where you can easily search by topic.

[pavel_lishin]

The owners do not care as much, because they're not the ones who answer the questions - a cadre of "volunteers" do.