[illmasterj]

I signed up to the paid account ($125 per month), added credit card details. Your system has me on free trial until early January.

I've followed all the steps required to unlock the "sorry to hear about the Bench situation" onboarding.

Now after jumping through all the hoops, I'm told that the "free onboarding" and call only happens after the payment is processed later in January.

Why wait?

It's difficult to vet your service without this assistance. Money aside, time is of the essence here.

Really hoping to be proven wrong here, but this feels like an opportunistic sales initiative that claims to be more, but is really just a "20% off for your first year" coupon code.