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by peterbonney 538 days ago
Pricing is hard, no question about it.

One solution to the “not all users are equal” problem is to create different types of users and price accordingly. That’s what we’re doing, and it’s working out well so far. It depends on the product and use case, of course.
2 comments
garrettdimon 538 days ago
It still creates non-trivial day-to-day overhead for customers where they now have to think about who to invite and what permissions to grant them in conjunction with costs.

We'd much rather that 90% of the cases, customers can just invite anyone on their team without fearing ballooning costs. Then they can think about permissions purely from a permissions/access perspective and not have to factor cost into that decision.

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jnunemaker 538 days ago
Glad different types of seats is working for you!

We started down that path with free billing seats. But in the end, per seat just never felt right.

As a business owner (I have some other companies) my favorite software to pay for was everything that didn't charge per seat. I'd like my own software to be the same and thus the change.

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