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by AnthonyMouse
543 days ago
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If you have a sign up form it doesn't matter if they list the husband's name or the wife's name because either one is valid to sign up. If you have a cancel form it does matter, because it has to match the one used to sign up or they don't know who you are, even if the customer doesn't remember which one they used. Or any number of other issues with matching the request to a subscription. Humans can sort this out, but then you can't cancel on the website. Computers can also sort this out, but then you need sophisticated programming instead of a basic form. It's not symmetrical. |
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