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by virgilp 545 days ago
> It is staggeringly hard to measure.

It's straight up impossible. Best we can do is observe and attempt to measure proxies.

Take hypothetical situation: VPs A & B debate a business decision. Let's say A wins the argument and their solution leads to a revenue increase of $10M, and let's say we can confidently state that this is the outcome driven primarily by them winning the argument. Is the impact a net growth in business of $10M? In a sense, yes; but in some other sense, perhaps if they went with B's solution, the revenue growth would have been $15M? There's probably no way to know for sure unless you try both approaches, which is often impossible...

1 comments

My theory is that impact is heavily context dependent.

If you can solve a problem quickly, at the right time, with buyin from your org, that’s positive impact.

That general case differs wildly when you descend to the particulars.