[ok_craig]

I once was a happy iTunes/App Store user, for my iPad. One day, late at night, I started getting receipts in my inbox for App Store purchases. Apparently I was purchasing the same $15 app once every 5 minutes. Except, I wasn't. It was only by chance that I was still awake when I caught it, and it had already racked up about 12 purchases in a row. In a frantic fit of confusion, I canceled whatever payment agreement I had with iTunes and then charged everything back through my bank. I guess I got hacked.. or something? I still don't know.

As a result of the chargebacks, Apple permanently disabled my iTunes ID. Since then, there has been no way for me to re-enable it, and I lost everything associated with it. Eventually I gave up. I haven't reformatted my iPad or taken the time to create a new account, so my iPad is frozen in time with whatever software I had installed on it by early 2011. So I have the same support impression of Apple that you do of Google, since the only time I ever needed them was for this, and they failed. It hasn't turned out to be much of a problem since I mostly use it for the internet on the toilet.

All companies have good and bad support in certain areas.