[JarekS]

You are right. But just answer honestly one question - is this data that sales people provide for their reports really 100% honest?? If you had CRM on top of the communication tool - or even better - CRM reports like pipeline would be in real-time generated based on real life customer interactions - that would be much more valuable right?

That is exactly what we do with Discourse ( https://discoursehq.com ) - there are couple of usecases where this makes a lot of sense:

- real-estate brokers can track pipeline based on real life customer interactions - car sales - financial services sales - telco services sales

We have integrated Discourse with Facebook fan pages so leads generated on fan pages can be immediately converted into prospects - right there on the spot.

We have a growing number of customers and we are looking for more :)