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by Optimal_Persona
549 days ago
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By pushing new lines on you even if you don't need them, creating very low expectations for technical service, and automating away customer service at every turn. I feel like there is a shadow cartel where all telcos agree to suck as much as possible so there's no real incentive to switch. Also aggregators love re-bills where you pay them for another provider's invoice but they can't do anything service-wise on it. At my work (in charge of 140 Windows laptops/iPhones) the only way T-Mobile would give me a deal on 30 new iPhones was by selling me 50 new SIMs for lines I told them I absolutely didn't need. I'm turning those off now. Don't even get me started on Granite or Telepacific, each of which make Comcast and AT&T look like shining examples of greatness. |
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