[dogboat]

I understand what you are saying.

They should still offboard of course!

They should design their service (as in customer service experience) to decouple cancellation from offboarding.

I cancel. I stop paying. Now do your offboarding process.

If that loses them too much money then ask for that upfront as effectively a retainer.

Now you go in to the relstionship eyes open. You pay 3 months upfront then you pay monthly. When you want to stop you click "unsubscribe" with a few are you sures.

Then you stop paying and they offboard you when they get their shit together. After cancellation and prior to that offboard meeting you are getting some bonus free subscription time.

If the offboarding dude is on paternity leave then treat it as extra free subscription as it is on the company not the customer.

Fighting to unsubscribe and chasing companies up sucks.