| The article pretty much explains why: > “We switched from Carta to Diligent to try to reduce cost and it was a disaster. Switched back to Carta and will never leave again. It’s a 100x better product and keeps getting better,” posted Bill Smith, founder of Landing. The 2 main issues that are discussed here actually don't seem like a big deal to me in the grand scheme of things: 1. While I think having to schedule a meeting to cancel is annoying, I think the issue in the article about not being able to have a meeting until after the renewal date seems like a pretty obvious bug to me in the sense that someone's calendar was hosed which is why cancellation meetings weren't available for so long. An f up to be sure, but this feels to me very like an unintended event that then gets amplified on Twitter/social media because the optics are so bad. 2. The cap data data issue was bad, but by all accounts Carta did an appropriate mea culpa, and in any case have gotten completely out of the "secondary market" market which was so problematic to begin with. I don't mean to make this sound like I'm "letting them off the hook", but I'm just emphasizing that, in the business world, business leaders tend to look at things from much more of a direct cost/benefit analysis, and the pain points above just really aren't that big of a deal to most business leaders. Note that's considerably different compared to consumer products where people are much more likely to "rage quit". And the fact is, everyone I know says Carta is excellent at their core functionality. As an employee with ISOs from multiple different companies that used Carta, I'd say that at least from the perspective of an employee equity holder that their product is very good. |