[mgkimsal]

We've also had a couple generations of folks trained to treat 'foreign' sounding speakers as authoritative, due to most call center and support work being shuffled to non-US-based places. Calling a 'local' cable company and getting someone in Phillipines or India giving support is the norm, and many folks are now accustomed to giving details and account authorization for things to people who sometimes can't form coherent or natural-flowing sentences.