[mulmen]

“Should” is doing a lot of work there.

For that to actually happen support staff has to be empowered to think for themselves and also be compensated enough to care.

[bofadeez]

Agreed. Every customer support rep should be making at least $200k a year. Then they'll care about their career and quality will improve with their morale.

[bertylicious]

Seems like people down-voted you for this "outrageous" opinion, but I agree. The people that do all the important work in our society (nurses, garbage collectors, cleaners, customer support, etc.) should get the highest income.

[solardev]

Teachers should be paid like 10x more than they do now

[mulmen]

Extreme DevOps is making on-call talk to customers.