[Dalewyn]

>Do you have prior experience reporting to them,

No, though I'm a frequent flyer and have a fairly lukewarm view of them compared to other airlines.

>why do you believe this to be the case?

Generally speaking, people will take the path of least resistance and even moreso if they're professionals who probably aren't paid enough to care enough. Beancounters also won't care beyond the numbers in their spreadsheets.