[zuppy]

That's not true (probably you didn't knew). If you buy something online, you have 10 days to return it without giving a reason (and if they don't specify that clearly when you buy it, the period extends to 30 days). That's the law, it doesn't matter if they agree or not.

[ciupicri]

This was before any laws as far as I know. Also if I'm not mistaking, even with these laws the package must be intact. Otherwise I wonder if you can buy a TV or computer, use it for N days then return it. Do the same with the other stores until the first one forgets the repeat.

[mayneack]

In Romania?

[Revisor]

In the whole EU the customer can return items purchased online up until X days since the purchase arrival where X varies by country. There are some exceptions like digital items, custom made ware, DVDs etc. Check your local laws.