I've said before, but I'm not convinced LLM should be public facing. I know some companies have been burned by them and in my opinion, LLM should be about helping customer support people find answers faster.
Yes, that is the point. The customer service person would be most able to determine if what the LLM said makes sense or not. My point is, we are sold automation instead of a power tool.
That would be as dangerous as any other function: you still need personnel verified as trustworthy in processing unreliable input.