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by Alex3917 5089 days ago
"Amazon has an absolutely amazing return policy."

Watch out of Amazon Marketplace though. I bought a copy of The Wire through there that ended up being pirated (and terrible quality), and Amazon would neither refund the purchase nor shut down the vendor, even after we got a letter from HBO confirming that it was a pirated copy.
1 comments
ShabbyDoo 5089 days ago
Did you contest the charge with your credit card provider? I can't imagine that Amazon would contest such a claim.
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robryan 5089 days ago
Without looking I'd be nearly certain that Amazon isn't going to take the hit for chargebacks on the marketplace. Appart from costing a heap it would just be inviting fraud.
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desas 5089 days ago
If they're like paypal they just don't contest and pass the hit on to the seller unless they can prove otherwise.
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robryan 5088 days ago
Yeah, I have found PayPal for all their supposed fraud protections to be quiet useless with preventing chargebacks. As a merchant you are also disadvantaged in that you aren't able to access any BIN/AVS data on the card yourself.
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Alex3917 5088 days ago
No. To their credit Amazon eventually did end up eventually sending us a new copy of the DVDs, but it took quite a lot of effort to make that happen.
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