[k310]

The flip side. (Turning the Sun Menlo Park sign around to say Facebook)

Sad for me. As an S.E. (later called TPM) at Sun, I always busted my ass to meet customer needs technically, cost-wise (our group was Higher Educational Sales) and with dedication. I went to Sun after serving many years in computer support for Cal Berkeley, so I wore the customer's moccasins, so to speak.

Our customers were indeed customers, not products. I loved it. Most of us, I think, were crazy for providing the best for customers, and I don't recall a book. We WERE the book.