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by some_random
560 days ago
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I agree completely that it's a really hard problem, but this isn't an unusual case in a non-english language. Accounts are going to be hacked all the time, and all the evidence should be easily available to verify the claim that an attacker uploaded the porn, not the original account holder. There are plenty of other platforms with monstrous support requirements and while none do it perfectly or maybe even well, the popular perception of Google is that they have a policy from on high to not even try. This is across all Google products by the way, ReLogic (developers of Terraria) were locked out of their gmail and canceled their Stadia port over it [1]. I was trying to find a specific story related to GCP, but all I keep running into is people complaining about support [2] [3] [4] These are especially bad because it's affecting customers who are contributing to a very high margin part of the business, and in some cases customers have a line item for the support. Obviously bad experiences get talked about orders of magnitude more than good ones, but Google really is well known for this. [1] https://www.techspot.com/news/88563-re-logic-cancels-terrari... [2] https://www.reddit.com/r/googlecloud/comments/m3hi63/whats_g... [3] https://www.reddit.com/r/googlecloud/comments/1ey0rx8/gcp_su... [4] https://www.reddit.com/r/googlecloud/comments/owt679/how_doe... |
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