[worksonmymach]

> If a competitor launches a feature that all your customers want and start to switch to benefit from it, what are you going to do?

I would say this is not that common in SaaS. In that features are important but PMF is key. A feature that drags people over is really a new product. I can't think of an example of the bolt-on killer feature. And by the time you are big enough to run multiple distinct products youd better have good uptime. If you are a startup of course you need features but again finding PMF so you ain't worried about competitors. As a startup you are choosing boring tech and maybe a PaaS to help you do less productioning.

Notice the popularity of k8s, splunk, CI/CD, testing, multi region and so on? Yeah there is big money in being available.

[motorest]

> A feature that drags people over is really a new product.

But isn't that a post-facto observation? I mean, any project can work on a complex feature that's a flop, but sometimes a simple feature can go a long way and just tilt the scale. That's not a new product.