[ganoushoreilly]

Why did the change need to happen if this is a plausible outcome? Why add the risk to an existing customer that by all metrics is already loyal? Wouldn't an email with a % price increase and explanation been more acceptable? Why the drastic change in price?

It's someone trying to squeeze more revenues quickly and by doing so, damaging their brand / reputation.

[jabiko]

I'm not trying to defend DNSimple and their decision to not keep the legacy plan around for existing customers. Sure, that's a hostile move that seems the be designed to squeeze more revenue from their existing customer base. I'm just wondering why the author didn't at least try to explore that avenue.

[hiatus]

It seems like more work to write a rant and post it to hackernews than to just take a quick phone call.

[dewey]

Not if you are afraid of calling people.