[matsz]

Random question but why would you not switch banks? I wouldn't want to be a customer of a business that clearly doesn't respect me.

[mikedelfino]

They're otherwise not terrible, and the limited banking I do works fine on the phone, so it didn’t bother me too much.

[penguin_booze]

I would have taken the opportunity to "educate" them that that your use case is a legitimate one, and why they should teach their systems not to block users like that.

[fragmede]

Because mapping a very understandable security concern from the computer security department to the human concept of respect is nonsense.

[LargoLasskhyfv]

Opportunity costs of changing stuff, lack of alternatives, and if there are, they are probably doing the same shit anyways...