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by dumbledoren
564 days ago
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If that ticked you off, Hetzner support would tick you off even more. Within ~45 minutes of opening a ticket, you get an actual engineer to look into your case, and they are constantly blunt and semi-irate both because of the German work culture and the nature of network/hardware engineering I guess. They fix your stuff fast, and they keep being short, blunt and concise while doing it. No "I'm sorry to hear..." or "Thank you for contacting us with..." blahblah like in the US. All business, no fluff. Aside from knowing their sh*t and being available at short notice, you'll get along very well after you learn how to communicate with them. By being concise, precise, and blunt of course... |
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