[shaggyfrog]

    Bruno de Carvalho closed this discussion
    Glyph re-opened this discussion
    Repeat

This is the current formula for customer service (delivered electronically) these days. Drives me up the flippin' wall.

CSRs: your customer's problem is not resolved when you are satisfied.

[ambirex]

I agree to a point, but a satisfied customer is less likely to come back to close a ticket. I prefer a system the automatically closes a ticket after a period of inactivity.