[Pikamander2]

I've thought about doing that kind of thing but always worry that it might end up hurting them if the company has some kind of binary "number of complaint line phone calls" metric for each employee.

I've heard too many horror stories about employees/stores getting punished when you give them 4 out of 5 stars since (according to upper management) it implies that something was less than perfect.

[j5r5myk]

I once hit one star by accident so I called back and navigated multiple transfers back to the same call center's manager to let them know it was intended to be five stars. Everyone I spoke to seemed quite charmed as it had never happened before.