[defnotai]

Agreed. The problem is that many SaaS products want to integrate AI into their systems in ways that strike this balance, but in my experience, giving individuals an OpenAI account and letting them figure out how to automate the boring parts of their job is more effective. However, different people in the same job will likely use AI slightly differently, and it can be hard to find the right abstraction that suits a SaaS product.

And then, like it or not, companies are hopping on the agent train hoping to automate out a percentage of their headcount because that’s how they’re being pitched on it behind closed doors.