[blackeyeblitzar]

I remember people could email Jeff Bezos to escalate issues. Is there such a thing for Andy Jassy?

[oidar]

This no longer works. The just kick it down to a support person. I don't think the question mark emails exist anymore for customer facing issues.

[dredmorbius]

Likely always had. It wasn't "Jeff's email", it was "report an issue".

(Bezos likely could and did review some of the mail, but reports were connected to the relevant department.)

[blackeyeblitzar]

That’s disappointing. So they just don’t care to provide that amount of customer service anymore?

Didn’t Apple have something like this in the Steve Jobs era?