Hacker News new | ask | show | jobs
by hiddencost 569 days ago
Try sending a demand letter to their legal department.

Put the words "demand letter" in gold and underlined in large font at the top.

CC your state attorney general (like, print two copies, send to both, and put CC: My AG, MY Age address at the top). You can specifically state that if they do not respond to you that you will file suit in small claims court. Consider sending certified mail. Note that you are reaching out this way because you have no other channel.

https://www.amazon.com/gp/help/customer/display.html?nodeId=...
1 comments
JumpCrisscross 569 days ago
> Put the words "demand letter" in gold and underlined in large font at the top

Does this have legal significance?

link
dredmorbius 569 days ago
It helps route the mail correctly, and increases likelihood of it getting someone's attention.

Registered mail, return receipt, provides legal proof of delivery.

link
JumpCrisscross 569 days ago
> increases likelihood of it getting someone's attention

Huh, I’d toss it as spam. Addressing to legal seems more likely to deliver without side effects.

> Registered mail, return receipt, provides legal proof of delivery

These are better.

link
dredmorbius 569 days ago
A hand-addressed letter with that labeling tends not to be instantly discarded as spam.

Routing mail within large organisations is its own complex problem. What "demand letter" indicates is where the letter should go, and to whose attention it should be brought.

Any organisation of even a fraction the size of Amazon, Inc., will have staff whose job it is to assess the credibility of such claims. Your heuristic is unlikely to be followed by them, and would present significant risks if widely practiced. Courts and juries in particular tend to frown on ignoring such communications.

link