[elashri]

Can you try from Amazon app, there is an option to click to customer service after the click the second button (from the right) on bottom nav bar.

Then you will have many options, scroll down to something else and you will find chat with customer service and then you want to tell the bot straight that you want to be redirected to an agent. From there you can talk to actual human and ask to be redirected or even ask for a call. Though I am not sure if this will be different if you are not prime member. Also there is a way to do that from website but steps would be slightly different.