[anymouse123456]

FedEx employees in our region are consistently grumpy, unhelpful, and extremely abusive with packages.

We got video of one FedEx guy kicking retail Apple Computer boxes off the back of his big rig (destroyed 2x iMacs).

Our UPS drivers are consistently cheerful, helpful and considerate with the packages they carry.

The contrast grows dramatically if you ever suffer some misfortune that requires a phone call into corporate. FedEx is reliably crabby, unhelpful and actively belligerent.

These two companies are a perfect illustration of what happens when you make it obvious to your staff how you feel about them.