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by sanderjd 583 days ago
I think "everything in public" is actually bad advice. Not everyone is comfortable saying everything valuable that they have to say, to a large audience. It is very intimidating to ask questions in a channel with a lot of members. "Too bad, get over it" is not the optimal answer.

What I do believe is good is to encourage things to be public by default, and to encourage people to be stingy about what they make private.

I think a good balance is:

1. Private DMs with your manager, for sure. This is no different than why managers should have a set schedule of closed-door 1:1s with their reports. Sometimes there is awkward stuff to discuss with managers, and there needs to be a venue for that.

2. Private group for small "leaf node" teams. This is IMO the best place to share "I'm sick today" or "I'll be on vacation on these dates". In my experience, people prefer to share this kind of stuff with a smaller group, and I think that is reasonable. This also gives newer or otherwise more insecure team members a less intimidating place to ask questions they're worried are dumb.

3. Pretty much everything else public.

YMMV of course, but personally, I've seen problems from both too-private and too-public cultures.

1 comments

Yeah there are plenty of things that shouldn’t be said in a public. Problems that haven’t been verified yet, ideas that haven’t been through etc…

If your company is big enough there’s bound to be someone above you who will hold you to the first version of an idea you threw out or who will freak out about something that may not really be a problem.

> Yeah there are plenty of things that shouldn’t be said in a public.

It is worth pointing that one of the value adds for any company using Slack is that nothing is private. Anyone with an admin role can read any conversation, DM or otherwise, and this is considered a good thing since it allows the company visibility into employee communications in cases of illicit activity.

What's odd is very few teams I've been on have made this fact very clear. Which reminds me a bit of Dr Strangelove when the doomsday machine is kept a secret for a birthday surprise. The entire point of being able to monitor private comms is as a deterrence. Employees are less like to send a message that might be considered inappropriate in the first place if they know they're being monitored.

Last I heard only Workspace owners could read messages and they have to request access from slack.

They could also export messages and give anyone they want access to the resulting dump I suppose.